07 Mar 2016

Your Choice, Your Voice Tenant Satisfaction Survey 2016

Coming Soon – Choice Customer Satisfaction Survey

Your Choice, Your Voice

Choice is committed to ensuring that we treat all our customers fairly, making sure that we offer the best service we can while meeting individuals’ needs as much as possible.  Our vision is to be a leading provider in customer service.  To succeed in this, we must seek your views as customers to help develop our services to meet your needs.  Gathering this information will also allow Choice to compare our satisfaction levels with other housing associations within Northern Ireland and across the UK.

The Tenants’ Forum are working in partnership with us to plan the Customer Satisfaction Survey to ensure that we focus on the issues that matter to you most.  We will be using an independent market research company to carry out this work early next year. In doing so we aim to produce independent results and eliminate any bias from your feedback.

The aim of the survey is to get your views on the various services provided by Choice. We would encourage you to be as honest and open as possible with your feedback. In taking the time to complete the survey you will help guide Choice to make decisions about service delivery.  The Tenants’ Forum have been working alongside Choice We want to hear what you think about:

Rent and Charges


Your Home and Area

Anti-social Behaviour

And much more…

What will be happening?

The survey will be carried out Spring 2016

Improvement Action Plan will be agreed with the Tenant Forum

Results will be published throughout 2016 on our website and in the Choice News

The information we collect will be kept strictly confidential.  Choice staff will not be able to identify individual customers from their answers or comments.

“This survey is a huge undertaking, but we are confident that the results will be used to improve services and strengthen the voice of the tenants.” Bill Jeffery, Chairman Tenants’ Forum. 

We want to hear from as many customers as possible, therefore there are a number of ways which you can complete the survey.  You will be able to:- request a postal survey or complete it online through this website,

in addition an independent market research company will be carrying out a number of face-to-face interviews with a representative sample of our tenants across Northern Ireland.

“This is a great opportunity to provide constructive criticism, comments and compliments.  This survey is important to Choice and your input is vital to its success."

Bill Jeffrey

Tenants’ Forum Chair

To thank you for your time and contribution we will enter every tenant who completes the survey into a prize draw for a HD television.