Choice carried out planned maintenance works to around 4000 properties during 2017/18 which included installing new kitchens, bathrooms, painting and decorating, and much more.
A programme of remodelling was also undertaken, with 75 properties completed and we are very proud to have invested over £20million in the homes that we provide through planned maintenance work alone.
In order to learn from our customers about the services we provide, we asked a sample of 1200 tenants to complete a follow up Planned Maintenance Satisfaction Survey. The aim of this survey was to gauge the level of satisfaction with our services, understand tenant priorities, and identify where improvements can be made.
Our KPI target within the Asset Management Strategy was to achieve 90% tenant satisfaction during 2017/18. Although we fell just shy of our target in our first year, we are confident that we can use customer feedback to continue to improve our services and strive to achieve our target next year.
We would like to thank tenants who participated in the survey and congratulations to the winners from the prize draw.
