02 Jul 2019

We are proud to present a new Customer Service Charter.

This document sets out our customer service standards. At Choice we are committed to excellence in customer service. We regularly review our service and reward staff members who embody this core value of our business. 

The Customer Service Charter has been developed by staff from across the organisation working closely together and liaising with our Tenants’ Forum to ensure  the Charter focuses on both business and customer priorities.

Our Customer Service Charter makes six promises, which are all aligned with the Choice core values.  We will be reporting on these standards on our website and in Choice News.  Our staff and tenants are confident the Customer Service Charter is fit for purpose, concise and useful for all stakeholders.

Customer Service Charter