17 Apr 2020

Choice are encouraging tenants who are in receipt of Universal Credit (UC) to update their UC account online as soon as possible to reflect their new rental charge from 6th April 2020.

The process for reporting your rental increase has changed and you may have received a message from UC via email or text asking that you complete a ‘to-do’. You should log into your UC account as soon as possible and complete this update.

Step by Step Guide

Here’s how to update your rental increase in a few easy steps:


  • You can log into your UC account as normal via the UC website: https://www.gov.uk/sign-in-universal-credit
  • When clicking on the ‘To-do list’ tab (see below) it should show the following:
  • Click on ‘Report any changes to your housing costs’ and provide the new charges for your property.  You will have received a letter from Choice informing you of your new charges.  If you are unsure please contact your Housing Officer or Income Recovery Officer who will be able to confirm the charges. You can contact our staff on 0300 111 2211 or email enquiries@choice-housing.org
  • When you have completed the ‘to-do’ there should be an entry in your journal confirming this.

Please be advised that you should complete your rental increase via the to-do list and not from the ‘report a change’ tab on your home screen.

It is important to keep your UC account up to date to ensure that you receive the benefits that you are entitled to.

If you need any advice or are worried about money, our Financial Inclusion Team are also available to help tenants with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 or email enquiries@choice-housing.org and ask to speak with a member of the team today.