20 Mar 2020

In line with government advice on the management of the coronavirus outbreak, it has become necessary to make changes in the way we deliver our services.

These changes are intended to protect our customers and staff while ensuring that we continue to provide key essential services. The main changes are as follows:

Access to Offices

All public reception areas in our offices will close with immediate effect and until further notice. Staff will still be working from our offices and we can be contacted on 0300 111 2211

Service Delivery

The Association will strive to continue to deliver services with reduced face-to-face contact. However, please note that staff will not be undertaking home visits until further notice. Rent Payments We will have a sensitive approach to those in financial difficulty. If you are worried about money, our Financial Inclusion Team are available to help with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 for advice and support.

Repair Service

To minimise the spread of the virus and in keeping with the Government’s advice on social distancing, when reporting repairs, staff will be asking all customers if they are self-isolating, and if so, our contractor will be advised. Our contractors will carry out a risk assessment before attending to the works and they will contact you to advise on what to do next. Repairs can be reported through 0300 111 2211 or by email to repairs@choice-housing.org