24 Mar 2020

In line with government advice on the management of the coronavirus outbreak, it has become necessary to make changes in the way we deliver our services.

Access to Offices

Our offices will close with immediate effect and until further notice. We can be contacted on 0300 111 2211. You can also email enquiries@choice-housing.org

Service Delivery
The Association will strive to continue to deliver services with reduced face-to-face contact. However, please note that staff will not be undertaking home visits until further notice.

Rent Payments

We will have a sensitive approach to those in financial difficulty. If you are worried about money, our Financial Inclusion Team are available to help with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 for advice and support.

Repair Service 

We are concentrating on critical service delivery which means that only repairs that are an emergency and works of a health and safety nature will be completed.
To minimise the spread of the virus and in keeping with the Government’s advice on social distancing, when reporting repairs, staff will be asking all customers if they are self-isolating, and if so, our contractor will be advised. Our contractors will carry out a risk assessment before attending to the works and they will contact you to advise on what to do next. Repairs can be reported through 0300 111 2211 or by email to repairs@choice-housing.org