06 May 2020

In line with government advice on the management of the coronavirus outbreak, it has become necessary to make changes in the way we deliver our services.

Access to Offices

Our offices will close with immediate effect and until further notice. We can be contacted on 0300 111 2211. You can also email enquiries@choice-housing.org

Service Delivery
The Association will strive to continue to deliver services with reduced face-to-face contact. However, please note that staff will not be undertaking home visits until further notice.

Rent Payments

We will have a sensitive approach to those in financial difficulty. If you are worried about money, our Financial Inclusion Team are available to help with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 for advice and support.

Will Choice still carry out repairs and servicing?

We are concentrating on critical service delivery which means that only repairs that are an emergency and works of a health and safety nature including essential servicing will be completed.
To minimise the spread of the virus and in keeping with the Government’s advice on social distancing, when reporting repairs, staff will be asking all customers if they are self-isolating, and if so, our contractor will be advised. Our contractors will carry out a risk assessment before attending to the works and they will contact you to advise on what to do next. Repairs can be reported through 0300 111 2211 or by email to repairs@choice-housing.org

To minimise the risk of virus transmission, when contractors attend it is essential that the 2 meter rule for social distancing is maintained. Ideally, all family members and pets should stay out of the room/s in which the contractor needs access to. If requested, please allow our contractors to was their hands.

 If you are unwilling to allow access for either shielding or self-isolation reasons, please advise our contractors at the earliest opportunity and we will seek to make alternative arrangements.