21 Jul 2022

Covid-19 Update

Access to Offices

Our offices have now reopened to the public, however, we would still encourage you to arrange an appointment if you wish to speak to a member of our staff. You can contact us on 0300 111 2211 or email enquiries@choice-housing.org

Service Delivery

We are working hard to deliver our services and help keep you safe. The Association requests that you advise us immediately if anyone in your household has Covid-19 symptoms before our staff visit you at your home.

Rent Payments

We will have a sensitive approach to those in financial difficulty. If you are worried about money, our Financial Inclusion Team are available to help with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 for advice and support.

Repairs and servicing

All repairs and servicing are fully operational. To minimise the potential spread of the virus, when reporting repairs, staff will be asking all customers if they are self-isolating or shielding, and if so, our contractors will be advised. Our contractors will carry out a risk assessment when attending to the works and will contact you to advise on what to do next. Repairs can be reported by calling us on 0300 111 2211 or by email to repairs@choice-housing.org

To minimise the risk of virus transmission, please advise us immediately if anyone in your household has Covid-19 symptoms.

When our contractor or staff members attend, please adhere to the following where possible:

• Maintain minimum 1m social distancing;

• Clean contact points such as door handles before and after the visit;

• Ventilate any room we need access to by opening windows;

• If requested, please allow our contractors and staff to wash their hands.

We recognise and respect that individuals will have different levels of concern and vulnerability to Covid.

Please advise our staff or contractors if you prefer them to wear a mask when in your home and do not take offence if they continue to wear a mask.


For the protection of staff and applicants, additional safety measures have been put in place to allow viewing and signing of tenancy agreements to take place.

Sheltered Schemes

We have reopened our communal lounges within our sheltered housing schemes to facilitate organised events and social gatherings, and we ask that all visits to sheltered schemes take place in accordance with Government advice.