03 May 2022

Choice has implemented the following measures in response to the spread of Covid-19 in Northern Ireland and in keeping with the Northern Ireland Executive pathway to recovery.

Access to Offices

In order to ensure the safety of our customers and staff, our offices currently remain closed to the public.  However, we anticipate the reopening of our offices in the very near future.  In the interim, appointments can be arranged upon request and we continue to be available by phone and email.

You can contact us on 0300 111 2211 or email enquiries@choice-housing.org

Service Delivery

We are working hard to deliver our services and help keep you safe. The Association requests that you advise us immediately if anyone in your household has Covid-19 symptoms before our staff visit you at your home.

Rent Payments

We will have a sensitive approach to those in financial difficulty. If you are worried about money, our Financial Inclusion Team are available to help with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 for advice and support.

Repairs and servicing

All repairs and servicing are fully operational. To minimise the potential spread of the virus, when reporting repairs, staff will be asking all customers if they are self-isolating or shielding, and if so, our contractors will be advised. Our contractors will carry out a risk assessment when attending to the works and will contact you to advise on what to do next. Repairs can be reported by calling us on 0300 111 2211 or by email to repairs@choice-housing.org

To minimise the risk of virus transmission, please advise us immediately if anyone in your household has Covid-19 symptoms.

When our contractor or staff members attend, please adhere to the following where possible:

• Maintain social distancing;

• Clean contact points such as door handles before and after the visit;

• Wedge open doors to any room we need access to, where possible remain in a separate room to the work area and keep all family members and pets out of affected rooms;

• Ventilate any room we need access to by opening windows;

• If requested, please allow our contractors and staff to wash their hands.

We recognise and respect that individuals will have different levels of concern and vulnerability to Covid.

We continue to recommend that tenants, staff members and contractors wear masks when indoors. Please advise our staff or contractors if you prefer them to wear a mask when in your home and do not take offence if they continue to wear mask.


For the protection of staff and applicants, additional safety measures have been put in place to allow viewing and signing of tenancy agreements to take place.

Sheltered Schemes

We have reopened our communal lounges within our sheltered housing schemes to facilitate organised events and social gatherings.  

We ask that all visits to sheltered schemes take place in accordance with Government advice and that social distancing requirements are maintained.

We will continue to keep you updated and very much appreciate your assistance and co-operation.