01 Jun 2023

Choice Services, the award-winning in-house maintenance and repairs provider for Choice Housing has completed a £2.2m refurbishment project of their mixed-use housing Scheme in Pond Park, Lisburn.

Working alongside the Planned Maintenance team at Choice Housing, the renovation project started in October 2021 and completed August 2022 and included replacement of roofs, windows, front & rear entrance door, boiler house & shed doors and external decoration across the 112-property scheme and was completed without having to move tenants out of their homes. 

Pond Park which is located on the former Ministry of Defence site in Lisburn and forms part of 1,000 properties managed by Choice across the Lisburn and Castlereagh area.

The project, which was managed by Choice Services Site Foreman and Tenant Liaison Contact Graham Barber and his team included consultation with tenants throughout the process, ensuring minimal disruption during the works. The upgrades will ensure the homes are more sustainable and energy efficient through improving roof ventilation and minimising risk of condensation.

James Sterling, Managing Director for Choice Services said,

“This was a significant upgrade project for Pond Park and the fact that we were able to deliver this without decanting any tenants and with minimal disruption is testament to the hard work of our Choice Services team and the co-operation of Tenants.”

“As with all schemes across the Choice portfolio, we are committed to investing in our existing properties to make them sustainable for our tenants. The upgrades to the external part of the properties will make them even more energy efficient which not only contributes environmentally but supports tenants in managing their energy costs, something which is a key concern for many at the moment”.

Choice Services, which now services more than 9,000 homes across Northern Ireland, recently won the Chartered Institute of Housing ‘Excellence in Customer Services’ award for their service provided to their tenants which comes following a successful in-house transfer of the response repair services. Choice Services now delivers 80% of general response repairs needs to Choice, ensuring value for money for tenants.

James added,

“The work of our Choice Services team is centred around quality customer service and customer engagement and the feedback we received from tenants at Pond Park during the delivery of this project was very positive”.

Choice Housing provides a mix of supported, sheltered and general needs housing across Northern Ireland, providing over 12,000 homes across the region.