My Choice

Our online tenant portal, ‘My Choice’

We have carried out some recent improvements to allow you to raise non-emergency, basic repairs at any time, as well as view the repair history for your home and the status of your repairs. 

What Services can I access through ‘My Choice’?

You can quickly and securely:

• Access your rent account online to view your account
• Report a non-emergency repair and view current/past repairs
• View your contact information and update your contact details
• Report an issue or concern

How do I register for ‘My Choice’?

You can register with ‘My Choice’ on your smartphone, tablet, laptop or computer.   To register you will need the following information:

• Account Reference number (this can be found on your rent account statement)
• First Name
• Surname
• Date of birth
• National Insurance Number – format is AB123456C – no spaces and capital letters

If you do not provide an email address, you will not receive the activation token to allow you to complete the registration process.

To register now, simply click on the link https://my.choice-housing.org/

This will take you to the ‘My Choice’ Homepage.  Click on ‘Register New Account’ and follow the instructions.  If you already have an account just log in using your username and password.

If you experience any issues with login or registration you can contact tenantportal@choice-housing.org for assistance.