Services Centre Call Advisor(s)

Closing Date: Wednesday 06 Feb 2019

Ref Number: SCCA/9925/0119

Services Centre Call Advisor(s)

Starting salary £18,360

37 hours per week

SCCA/9925/0119

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The Association is seeking applications for the position of a Services Centre Call Advisor who will support the Services Centre Team based at Leslie Morrell House, May Street, Belfast.

 

The successful applicant will join the Services Centre team; dedicated to providing a high level of Customer service to our tenants and stakeholders. Advisors will answer incoming repairs and housing management calls from tenants and make outgoing calls to ensure excellent service delivery and problem resolution

 

Essential Criteria:

• 1 years’ experience of dealing with incoming and outgoing calls in a customer service environment;

• 1 years’ experience of using computerised systems within an office environment;

• Four GCSE/’O’ Level passes Grades A-C or equivalent

• Excellent telephone manner and interpersonal skills;

• Experience of using MS office;

   

  Desirable Criteria:

  • It would be desirable for applicants to have an ECDL level qualification (or equivalent) or RSA / OCR Stage 1 in Word Processing (or equivalent) and have experience in working in a customer service call centre environment.

   

   

  Benefits include:- Limited flexible working hours, contributory pension scheme.                                                                                             

   

  For full person specification and job description, please refer to the application pack which can be accessed below or requested by telephoning: 02890441301 quoting the job reference number.

   

  Completed application forms should be returned by 12 noon, Wednesday 6^th February 2018.   

   

  Please note, the Association reserves the right to create a reserve list following the interview process.

                                                                                     

  NB: The panel may enhance the criteria in order to facilitate short-listing of the post

   

  “Choice Housing Ireland Limited is an Equal Opportunities Employer”.