We are open from 9am until 5pm Monday to Friday.
If you need to report an emergency repair when we are closed you can contact Radius Connect 24 who will take details of your repair and arrange for a contractor to attend. Radius Connect 24 can be contacted on 02890 397 103
Emergency Repairs - (24 hours) - This category is used where there is danger to life, major damage to the property, where the property is unsecure or if there is total loss of heating in the months October to March.
Urgent Repairs - (4 days) - Includes work which needs to be carried out to overcome any serious inconvenience to the tenant to prevent damage to the property.
Routine Repairs - (20 days) - Most repairs fall into this category. This includes non-urgent work which does not cause immediate serious inconvenience or pose any danger to the occupants or public.
A list of repairs that are the responsibility of the tenant can be found in your Repairs Handbook which is also available to download on our website. If you are unsure of your responsibilities please contact the Services Centre on 0300 111 2211
Tenants must give 4 weeks notice if they wish to termination their tenancy. Notice can be given to us in writing or verbally through your Scheme Co Ordinator or by contacting our Services Centre directly on 0300 111 2211
We have properties throughout Northern Ireland, visit Available Housing to view our immediately available properties.
If you would like to enquire about availability please contact our Services Center on 0300 111 2211
No. Your home is covered by Choice’s own insurance if the structure of the building is damaged by things such as fire or flood. However, the internal decorations and your belongings, including all carpets and floor coverings, are not covered by this insurance. You should insure them against accidental damage, theft or loss. Choice will not be able to provide financial assistance to you to compensate for losses in the event you have not taken out adequate insurance cover.
Choice’s insurance covers any structural damage to the building from fire, flood or any other cause. Any damage or theft of internal decorations or your personal belongings is not covered by Choice’s insurance. We strongly recommend you obtain insurance for accidental damage, theft or loss.
