12 Jun 2020

Although our offices are currently closed due to the restrictions regarding COVID-19, there are a number of our services which are fully accessible online.

Please visit our website www.choice-housing.org  to stay up to date on the changes to our services during these challenging times. We also have a specific FAQ section regarding our response to COVID-19.

 You can also stay up to date with our latest news and services via twitter: @choice_housing and Facebook: @Choice Housing .  Now more than ever we are using these platforms to keep connected to the communities we serve with daily updates as well as providing helpful information and advice on a range of issues regarding Covid-19. 

  • Reporting a Repair

We continue to prioritise critical service delivery including works of a health and safety nature and essential servicing. However, urgent and routine repairs should be reported and we will endeavour to attend within agreed timescales.  You can email repairs to repairs@choice-housing.org.  Please note that our email service is only available during office hours 9am to 5pm Monday-Friday and is not available during bank or public holidays.  We would request that you contact us on 0300 222 1122 outside of normal hours of operation.

  • Pay your Rent

You can also pay your rent online www.choice-housing.org/tenant-tools/pay-your-rent

 If you have been financially affected by Covid-19 (Coronavirus) and are worried about paying for your rent, we are here to help. Contact our Financial Inclusion Team today to talk it through your money problems and get the advice and help you need. Our dedicated Financial Inclusion Team can help you with benefits, debt and budgeting issues. You can contact our Financial Inclusion Team on 0300 111 2211 and ask to speak with a member of the team.

  • Contact Us

 You can email us enquiries@choice-housing.org  message us on Facebook @ChoiceHousing or Twitter @Choice_Housing, or you can still call us on 0300 222 1122. We are here to help.