You can report a repair to Choice by contacting the Choice Services Centre on 0300 111 2211 or emailing Choice at repairs@choice-housing.org.

Choice Services Centre deal will all your property repair needs, from logging the repair through to following up with our contractors to ensure that the work is done in a timely fashion.

Choice also operates an emergency repair helpline through Fold Telecare for tenants who have an emergency repair outside normal office hours. To access this service you can telephone the Helpline on 0300 111 2211

All repairs are categorised as emergency, urgent or routine; each with a time frame within which the repair will be completed.

Response Periods For Responsive Maintenance.

Immediate – within Normal Working Hours

To be commenced immediately and no later than 4 hours and completed or made safe within 24 hours
  • Total loss of heating (Dependent upon time of year)
  • Total loss of electrical power (Dependent upon time of year)
  • Unsafe power, lighting / power socket or electrical fitting

Out of Hours Immediate  - Works

To be commenced immediately and no later than 4 hours and completed or made safe within 24 hours
  • Total loss of heating (Dependent upon time of year)
  • Total loss of electrical power (Dependent upon time of year)
  • Unsafe power, lighting / power socket or electrical fitting 
  • Insecure external window, door or lock
  • Leak from pipe, tank or cistern
  • Blocked or leaking drain, soil stack
  • W/C not flushing (if only one in dwelling)

Emergency

To be made safe and/or completed within 24 hours
  • Insecure external window, door or lock
  • Leak from pipe, tank or cistern
  • Blocked or leaking drain, soil stack
  • W/C not flushing (if only one in dwelling)

Urgent

To be commenced and completed within 4 working days
  • Dripping tap
  • Leaking roof (Dependent upon time of year)
  • Partial loss of heating (Dependent upon time of year)
  • Loose or detached banister or handrail
  • Door entry phone / bell not working

Routine

To be commenced and completed within 20 working days
  • Faulty internal door or lock
  • Damaged path, driveway
  • Replacement of kitchen unit doors

Repair Inspections

To ensure that your repair is completed to the highest standard, we may have a skilled Property Services Officer contact you to inspect or assess your repair request.

Right to Compensation for Home Improvements

Under the Housing (NI) Order 1983, secure tenants who have made certain improvements to their home may receive compensation if they leave before they have enjoyed the full benefit of the improvement.

Tenants should check with the Association regarding specific improvements to confirm if they are eligible.

Further information regarding the tenants’ right to compensation and advice regarding specific claims for compensation can be obtained by contacting our Services Centre on 0300 111 2211

Right to Repair

The Right to Repair scheme enables Choice tenants to have urgent, minor repairs which affect health or safety completed quickly at no cost to them.  The scheme allows tenants to be compensated where such repairs have not been completed within a prescribed period.  There are terms and conditions surrounding this scheme and if you would like to know more about the Right to Repair scheme please contact our Services Centre on 0300 111 2211