b'STRATEGIC GOALDIGITAL Digital TransformationTRANSFORMATIONOne of our key strategic goals to 2021 is to develop a comprehensive,accessible digital platform for tenants and staff using innovative technology. It is vital for the success of any organisation to adapt to the changing needs and expectations of their customers and staff. This new digital-led approach will allow us to connect better with customers and staff, making it easier for customers to contact us at the same time as streamlining internal processesto help staff become more efficient. Promoting ChannelAgile Working -BusinessStrengthen Cyber Shift - will enablecustomer facing staff Transformation -Security - the security tenants to embracewill have the toolsimprovements in ITof our core systems online engagement available to help tenantssystems and data haveand our tenants data is with Choice, providingin their own homes inthe potential to unlockparamount. As we work them with a smootherreal time. greater efficiency andto give greater access more user-friendlyreduce costs. We planand control to tenants service. They will beto upgrade our corewe will ensure that all able to manage theiroperating systemsnecessary steps are own information andand to overhaul keytaken to guard against report repairs. business processesmalicious threats. starting with theChoice understands that purchase orderchange only works if it is to pay process.customer-centred, and hence we will engage closely with tenants and staff throughout.Choice Annual Report | 2018/1927'