b'Member Meetings Held Meetings AttendedRobert Moore (Chair) 7 3 (Retired from Committee Sept 2018)Hazel Bell 7 7Joe Higgins (Chair) 7 5John Cullen 7 4 (Retired from Committee Sept 2018)Seamus Corrigan 7 7Ken Slattery (Vice Chair) 7 3 (joined Committee 3/12/18)Tenant & Client Services CommitteeThe Tenant & Client Services Committee is the major interface between the Association and its tenants. The Committee oversee the formulation and implementation of strategies and policies, the delivery of Business Plans and monitoring output against targets. During 2018/19, a number of key issues were significantly progressed, including: Void Managementsubstantial improvements are evident in a number of key metrics Welfare Reform Projectmajor resources invested to devise and implement Ph2 ofthe project, including awareness campaign. Financial Inclusion Team also recruited. Fire Safety ManagementStrategic review completed and Action Plans implemented, including communications to tenants etc. Key priorities for 2019/20 include: Revise ASB Strategy and deliver the City Centre Security Plan Implement Financial Inclusion Strategy & Action Plan, and prepare for further Welfare Reform changesSupport Digital Transformation to improve efficiency and effectiveness within T&CMember Meetings Held Meetings AttendedNoreen Taggart (Chair) 6 6Laura ODowd 6 1 (Retired from Committee May 2018)Danny Cochrane 6 6Catriona Gibson (Vice Chair) 6 5Janet Hunter 6 4Bill Jeffrey (Tenant Representative) 6 636 Choice Annual Report | 2018/19'